Bob Jordan

The holidays remind us why we travel: to be with the people who matter most in our lives. Behind every joyful travel experience and each safe arrival is a Team of extraordinary Employees working ti...

The results are in. The Wall Street Journal has named Southwest Airlines the No. 1 airline in the U.S.!After coming in just shy of the No. 1 ranking in 2024, we set a goal to earn the top spot in 2...

We’re in the final countdown to the launch of assigned seating at Southwest Airlines, and our Tech Ops Teams are an integral part of its success. I visited the ATL Maintenance Hanger overnight to s...

2025 was about delivering more at Southwest Airlines, and I'm so proud of the work of our People. Here are four major accomplishments from this year!1️⃣ MORE OPTIONS: From the launch of redeye flig...

What an honor for Southwest Airlines! Being named Best Airline in USA Today’s 10Best Awards is a direct reflection of the Heart and dedication our People bring to every flight. I’m grateful for eac...

My Shout Out this week is for Denver-based Flight Attendant, Jon P. Our Customer, Cindy, shared how Jon made her entire trip with his kindness: “I'm writing to you to RAVE about my Flight Attenda...

My Shout Out this week goes to one of our Chicago Midway Operations Agents, Juanita P. We have an internal recognition program called SWAG, which stands for Southwest Airlines Gratitude. The progra...

This week’s Shout Out is for our Senior Crew Hotel & Transportation Scheduler, Marissa L. Marissa works in Network Operations Control at our Headquarters to source ad-hoc hotels when a Crew Member...

A toast to our People who make this partnership possible and launch a success. Enjoy a hot cup of Peet's Coffee on your next Southwest flight.

I was fortunate to meet 10-year-old wish kid and aspiring Pilot, Judah, and his family last week at our Southwest Headquarters. Southwest is honored to partner with Make-A-Wish America wish support...

This week’s Shout Out goes to Austin-based Technology Project Manager Jared H. and 40 of our Austin-based Employees! I received the note below commending the way they jumped into action to assist t...

My second Shout Out this week is for Kansas City Customer Service Supervisor Brooke O. and Assistant Manager Operations Mike W., along with San Diego Manager Operations Shawn H., Assistant Manager ...

Happy National Intern Day! This summer, 20 Interns from 15 universities joined Southwest Airlines to grow, lead, and connect. As we celebrate 26 years of Southwest Interns in 2025, we’re proud to...

I was happy to share my support for the much-needed investment in air traffic control included in the funding bill currently before Congress. It’s time for action to strengthen our nation’s aviatio...

We’re honored to top the charts in Newsweek’s 2025 America’s Best Loyalty Programs and Best Customer Service in the airline category! These recognitions—alongside our recent J.D. Power win for #1 i...

Fred Smith was a true legend in aviation. As the founder of FedEx, he revolutionized cargo the same way Herb Kelleher and Southwest Airlines revolutionized commercial air travel—giving people and b...